Waldorf Astoria Riviera Maya, beautiful Pool.

WELCOME

An oceanfront sanctuary, personally yours

Set between mangroves and the Caribbean Sea, Waldorf Astoria Riviera Maya brings timeless elegance and modern Mexico together. Sincerely elegant service, artfully curated dining and meaningful experiences shape your All-Inclusive stay, leaving you blissfully at ease.

Waldorf Astoria Riviera Maya, beautiful Beach and Pool. Beach view. Cancun and Riviera Maya.

Every detail considered

Anticipatory service and thoughtful attention shape your All-Inclusive stay at Waldorf Astoria Riviera Maya. From arrival to personally recommended experiences, every detail leaves you blissfully at ease.

Black Chevrolet Suburban driving along an open road at sunset

Private airport transportation

Begin and end your stay with seamless private transportation from Cancún Airport, included with eligible reservations. For rates without transfers, a private Suburban is available at USD 150 one way for up to four passengers.

Decorative studs, turquoise conchos and leather bands laid out on a red felt hat

Thoughtfully curated

Follow the natural rhythm of each day through restorative mornings, cultural ateliers, considered tastings and sunset gatherings. Thoughtfully curated experiences bring you closer to the spirit of modern Mexico.

Waldorf Astoria Riviera Maya, Luxury Resort at Cancun and Riviera Maya.

Personal Concierge

Your dedicated Personal Concierge anticipates preferences, recommends meaningful experiences and thoughtfully arranges special occasions, making every stay distinctly yours.

Traditional copal ritual with aromatic smoke rising from a ceremonial burner

Wellness, personally shaped

Inspired by the Riviera Maya, restorative wellness experiences invite you to reconnect with yourself. Mindful movement and personalized spa treatments bring moments of calm and renewal.

Casa Abierta at Waldorf Astoria Riviera Maya

THE ART OF THE STAY

Connect with the creative spirit of modern Mexico through artisan-led ateliers, curated workshops and cultural encounters. Each experience invites a meaningful connection to the Riviera Maya.

Airport transportation and the selected bespoke experience are available for eligible reservations of four consecutive nights or more. These benefits are not available for Travel Agent/Advisor rates, Resident rates, GO Hilton rates, Standard Room Rewards, Premium Room Rewards, or other excluded rate plans. Experiences vary seasonally and are subject to availability. Eligible reservations for airport transfers must be booked directly through Hilton channels or through a valid Global Distribution System (GDS). Additional restrictions may apply.

Pet Friendly

THE ART OF BEING TOGETHER

True luxury is the ability to share your most unforgettable experiences with those you love most. Our Pet-Friendly accommodations and services are a testament to our commitment to a Refined Haven, where every member of your family, including your cherished pet, is welcomed and cared for with intuitive, elegant service.

Beautiful dog enjoying its stay at the Waldorf Astoria Cancún, relaxing in a luxurious and pet-friendly setting.
Lobby lounge with crystal chandeliers, blue patterned carpet and plush seating
Waldorf Astoria Riviera Maya, beautiful Pool.
Waldorf Astoria Riviera Maya, beautiful Beach and Pool. Beach view. Crystal clear water beach at Cancun and Riviera Maya.
Resort arrival and exterior illuminated at dusk
Aerial view of the property, showcasing the layout and surrounding landscape
Resort pools lined with palms and loungers, stepping down to the beach and turquoise sea
Waldorf Astoria Riviera Maya, beautiful Beach and Pool. Cancun and Riviera Maya.
Elegant interior of JA’O featuring stylish tables, chairs, and a sophisticated bar.
An overhead view of the spa, completely surrounded by lush vegetation, creating a peaceful and natural retreat.
Waldorf Astoria Riviera Maya, beautiful Beach, Pool and Bali Beds. Luxury Resort at Cancun.

WELL-BEING

Celebrate Your Strength

Wellness at our resort is more than a practice — it’s a state of being. Surrounded by the healing energy of the ocean, we invite you to restore your body, calm your mind, and reconnect with your inner self.

 

 

 

 

 

Waldorf Astoria Riviera Maya, Yoga and Wellness Experiences.

Connect, Coexist

Our innovative, elevated, sustainability and preservation initiatives support the comfort and well-being of our guests while deepening their connection to local history, culture and the precious biodiversity of our land, forest, and waters.

Sustainability Efforts, Waldorf Astoria Riviera Maya. Wildlife, sea turtle.

In Harmony with Nature

Our resort sits within the AMAI complex, 421 hectares of protected land where 237 hectares of mangroves thrive. Recognized by the National Commission of Protected Natural Areas, this area is a Voluntarily Designated Conservation Area, ensuring biodiversity flourishes alongside our guests’ experience.

Sustainability Efforts, Waldorf Astoria Riviera Maya. Wildlife, starfish.

Luxury With Responsibility

Guided by sustainable sourcing and proud participation in PESCACONFUTURO, we celebrate Mexico’s marine biodiversity with integrity and elegance. Finished with artisan Sal de Celestún, each dish reflects a deep respect for provenance, community, and elemental beauty.

Sustainability Efforts, Waldorf Astoria Riviera Maya. Wildlife, coati.

Protecting Marine Life

Inspired by the sacred Ceiba tree, our approach aligns body, mind, and spirit through rooted rituals, nourishing menus, and daily practices. Immerse yourself in our jungle-inspired spa rituals, where every treatment is a journey of restoration and renewal.

Sustainability Efforts, Waldorf Astoria Riviera Maya. Wildlife, mangrove swamp.

Designing with Wildlife in Mind

Our roadways and infrastructure are built to safeguard local fauna. Sixteen speed reducers protect crossing animals, while 50 wildlife crossings—including aerial bridges for monkeys and underground passages for fish, amphibians, and turtles—preserve natural movement and balance.

Aerial view of a pool framed by lush tropical gardens and green walls

Closing the Water Cycle

Water sustainability is at the heart of our operations. From desalinating seawater with advanced reverse osmosis to resort-wide distribution, treatment, and safe reinjection into the mangrove, our closed water cycle supports both guest comfort and ecosystem health

Aerial view of the property, showcasing the layout and surrounding landscape

A Living Commitment

Sustainability here is more than a program—it’s a way of life. From protecting endangered species and reusing natural resources to engaging guests in conservation rituals, every effort is designed to preserve paradise for generations to come

Explore The Resort

MAP

Our property is full of treasures — some are easy to find, others are tucked away. Find out where everything is so that you won’t miss a thing.

Resort Map

Spa

Spa

Fitness Center

Fitness Center

Fire Pits

Fire Pits

Wedding Pavilion

Wedding Pavilion

Ballroom

Ballroom

Terrace

Terrace

Celeste

Celeste

Indigo

Indigo

Cyan

Cyan

Marino

Marino

Turquesa

Turquesa

Malpeque

Malpeque

Peacock Alley

Peacock Alley

Chaya

Chaya

JA’O

JA’O

Pool Bar

Pool Bar

Lobby

Lobby

Main Entrance

Main Entrance

Resort facilities

Spa

Resort facilities

Fitness Center

Resort facilities

Fire Pits

Meetings & Events

Wedding Pavilion

Meetings & Events

Ballroom

Meetings & Events

Terrace

Meetings & Events

Celeste

Meetings & Events

Indigo

Meetings & Events

Cyan

Meetings & Events

Marino

Meetings & Events

Turquesa

Bars & Restaurants

Malpeque

Bars & Restaurants

Peacock Alley

Bars & Restaurants

Chaya

Bars & Restaurants

JA’O

Bars & Restaurants

Pool Bar

Indoor & outdoor venues

Lobby

Indoor & outdoor venues

Main Entrance

AMENITIES

Enriching Your Stay

  • Free parking
  • Spa
  • Room Service
  • Outdoor pool
  • On-site restaurant
  • Concierge
  • Fitness center
  • WIFI
  • Pet Friendly
Waldorf Astoria Riviera Maya Hero Image. Iconic Resort in Riviera Maya and Cancun.

RESORT POLICIES

All

Address: Carr Federal Libre 307 Cancun-Tulum 248-868, SM-36, MZ-1 LT-1-01 UPE-1E, 77580 Cancun, Q.R.

Phone: 998 432 0350

Any additional guests not included in the original reservation will be subject to an additional charge.

Honors redemption bookings included accommodations for 2 guests. Additional guests ages 5-12 will incur a nightly rate of $150; guests ages 13+ are $300 per night. Charges are collected at check in.

Beginning January 10, 2027, Waldorf Astoria Riviera Maya will become an adults-only resort, welcoming guests 18 years of age and older. For further information, please reach out to the hotel directly.

Self Parking – Complimentary

Valet Parking – Complimentary

Secure Parking – Unavailable

Covered Parking – Unavailable

In/Out Parking  – Available

Other Parking Information – No parking fees apply

Pets Allowed – Yes

Pet Policy – Pets allowed, $150.00 non-refundable fee, 23 kg maximum, We are Pet Friendly. There is a mandatory fee of $150 USD per stay plus $50 USD per day per pet

Max Size – Medium

Max Weight – 23 kg

Pet Fee – $150.00 Non-refundable

Free standard in-room and lobby WiFi

Smoking only allowed in outside areas. Refer to concierge desk for specific points

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit our Help Center. Alternatively, you can cancel your reservation online.

Check-in – 3:00 PM

Check-out- 12:00 PM

Late Check-out Fee – Subject to availability, from 12:00 to 17:00,there is a charge of $50++ USD

Minimum Age To Check In – 18

We kindly inform you that the accepted payment methods at the hotel, Spa, and restaurants are Visa, Mastercard, American Express, and cash in Mexican Pesos. Thank you for your understanding.

All prices are quoted in USD. Charges are payable in the local currency at applicable hotel’s exchange rate.

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Awards

Forbes
Five Diamond Award logo symbolizing luxury, excellence, and top-tier hospitality standards of Waldorf Astoria Cancun in Mexico
LLAVE MICHELIN
WORLD LUXURY SPA AWARDS, MEXICO
WORLD LUXURY SPA AWARDS, NORTH AMERICA