
WELCOME
An oceanfront sanctuary, personally yours
Set between mangroves and the Caribbean Sea, Waldorf Astoria Riviera Maya brings timeless elegance and modern Mexico together. Sincerely elegant service, artfully curated dining and meaningful experiences shape your All-Inclusive stay, leaving you blissfully at ease.
Airport transportation and the selected bespoke experience are available for eligible reservations of four consecutive nights or more. These benefits are not available for Travel Agent/Advisor rates, Resident rates, GO Hilton rates, Standard Room Rewards, Premium Room Rewards, or other excluded rate plans. Experiences vary seasonally and are subject to availability. Eligible reservations for airport transfers must be booked directly through Hilton channels or through a valid Global Distribution System (GDS). Additional restrictions may apply.
Pet Friendly
THE ART OF BEING TOGETHER
True luxury is the ability to share your most unforgettable experiences with those you love most. Our Pet-Friendly accommodations and services are a testament to our commitment to a Refined Haven, where every member of your family, including your cherished pet, is welcomed and cared for with intuitive, elegant service.
POOLS
A sanctuary for restoration
Unwind at Waldorf Astoria Spa, where personalized treatments and a jungle-inspired thermal circuit invite deep relaxation. Thoughtful care and restorative experiences leave you feeling renewed and blissfully at ease.
MAP
Our property is full of treasures — some are easy to find, others are tucked away. Find out where everything is so that you won’t miss a thing.
Spa
Spa
Fitness Center
Fitness Center
Fire Pits
Fire Pits
Wedding Pavilion
Wedding Pavilion
Ballroom
Ballroom
Terrace
Terrace
Celeste
Celeste
Indigo
Indigo
Cyan
Cyan
Marino
Marino
Turquesa
Turquesa
Malpeque
Malpeque
Peacock Alley
Peacock Alley
Chaya
Chaya
JA’O
JA’O
Pool Bar
Pool Bar
Lobby
Lobby
Main Entrance
Main Entrance
AMENITIES
Enriching Your Stay
- Free parking
- Spa
- Room Service
- Outdoor pool
- On-site restaurant
- Concierge
- Fitness center
- WIFI
- Pet Friendly
RESORT POLICIES
Address: Carr Federal Libre 307 Cancun-Tulum 248-868, SM-36, MZ-1 LT-1-01 UPE-1E, 77580 Cancun, Q.R.
Phone: 998 432 0350
Any additional guests not included in the original reservation will be subject to an additional charge.
Honors redemption bookings included accommodations for 2 guests. Additional guests ages 5-12 will incur a nightly rate of $150; guests ages 13+ are $300 per night. Charges are collected at check in.
Beginning January 10, 2027, Waldorf Astoria Riviera Maya will become an adults-only resort, welcoming guests 18 years of age and older. For further information, please reach out to the hotel directly.
Self Parking – Complimentary
Valet Parking – Complimentary
Secure Parking – Unavailable
Covered Parking – Unavailable
In/Out Parking – Available
Other Parking Information – No parking fees apply
Pets Allowed – Yes
Pet Policy – Pets allowed, $150.00 non-refundable fee, 23 kg maximum, We are Pet Friendly. There is a mandatory fee of $150 USD per stay plus $50 USD per day per pet
Max Size – Medium
Max Weight – 23 kg
Pet Fee – $150.00 Non-refundable
Free standard in-room and lobby WiFi
Smoking only allowed in outside areas. Refer to concierge desk for specific points
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit our Help Center. Alternatively, you can cancel your reservation online.
Check-in – 3:00 PM
Check-out- 12:00 PM
Late Check-out Fee – Subject to availability, from 12:00 to 17:00,there is a charge of $50++ USD
Minimum Age To Check In – 18
We kindly inform you that the accepted payment methods at the hotel, Spa, and restaurants are Visa, Mastercard, American Express, and cash in Mexican Pesos. Thank you for your understanding.
All prices are quoted in USD. Charges are payable in the local currency at applicable hotel’s exchange rate.

















